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Last Updated: 3 April 2025
Effective Date: 3 April 2025
In order to fully protect your rights, we have updated the Privacy Policy, focusing on the following:
In Section VII “Your Rights to Manage Your Information”, we have added information on how you can control pop-up advertisements.
Your trust is of utmost importance to us. We fully understand the value of your personal information and will take all security measures required by applicable laws and regulations to keep your data safe and under your control. Accordingly, the service provider that operates Futubull under Futu Holdings Limited (“we,” “us,” or “our”) has formulated this Privacy Policy (“Policy”) and reminds you of the following:
This Policy applies to all products and services provided by Futubull that you access in any manner. Before using any Futubull product or service, please read this Policy carefully and make sure you fully understand and agree to it. Your continued use of any Futubull product or service constitutes your full understanding and acceptance of this Policy. If any of our affiliates use Futubull products or services within their own offerings and do not maintain a separate privacy policy, this Policy applies to those products or services as well.
Unless otherwise stipulated by the laws of your jurisdiction, “personal information” under this Policy refers to any information relating to an identified or identifiable natural person that is recorded in electronic or other form, excluding anonymized data. We will process such information in accordance with this Policy.
If you have any questions, comments, or suggestions regarding this Policy, please contact us using the details provided herein.
This Policy will help you understand the following:
I. How We Collect and Use Your Personal Information
II. How We Use Cookies and Similar Technologies
III. How We Share, Transfer, and Publicly Disclose Your Personal Information
IV. How We Protect Your Personal Information
V. How We Store Information
VI. Personalized Content
VII. Your Rights to Manage Your Information
VIII. How We Protect Minors’ Information
IX. International Transfer of Your Personal Information
X. Communications We May Send You
XI. Information You Share
XII. Updates to This Policy
XIII. Scope of This Policy
XIV. How to Contact Us
a) To provide the basic functions of our products and services, you need to authorize us to collect and use the necessary information. If you refuse to provide such necessary information, you will not be able to use our products and services normally.
b) If you refuse to allow us to collect any of your personal information, we will not be able to provide the full basic functions of the Platform. In that case we will provide you with a “browse-only” mode, intended to let you experience some basic functions of the Platform before you decide to accept this Privacy Policy—i.e., viewing certain content, generally informational material and content generated by other users who have consented to this Privacy Policy.
c) To provide extended features of our products and services, you may choose to authorize us to further collect and use additional information beyond what is required for the basic functions; if you refuse to provide such information, you will not be able to use the related additional features or achieve the intended functional effects, but this will not affect your use of the basic functions of our products and services.
d) If certain information alone or in combination with other information cannot be used to identify you, it is not considered personal information about you under the law. When information we hold can objectively be combined with other information to identify you, even if we do not intend or are unable to identify you by obtaining or combining any other information, such information will, for as long as it is used, be treated as your personal information and processed and protected under this Policy.
e) The functions and services we provide are continuously updated and developed. If a function or service not described below collects your information, we will separately explain the content, scope, and purpose of such collection through page prompts, interactive flows, website announcements, or other means.
f) Information you provide may include your sensitive personal information. Sensitive personal information refers to information that, if disclosed or illegally used, could easily harm an individual’s dignity or personal and property safety. This includes biometric data (e.g., facial information, fingerprints, iris data), religious beliefs, specific identities (e.g., Party membership, military status), medical health information (e.g., heart rate, medical conditions, treatment records), financial account details (e.g., financial accounts, transaction passwords), location tracking, and personal information of minors under 14 years old. Please exercise caution with sensitive personal information. You agree that we may process your sensitive personal information for the purposes and in the manner described in this Policy.
g) You may review the “Personal Information List” for details on how we collect and use your personal information.
h) We highly value your data-subject rights and provide convenient entry points so you can quickly and easily withdraw consent to the use of previously authorized information or modify relevant information.
1.1 Principles for Collecting and Using Personal Information
When collecting and using your personal information, we adhere to the following principles: accountability, clear purpose, consent, necessity, security, data subject participation, and transparency.
1.2 Purposes for Collecting and Using Personal Information
To comply with relevant laws and regulations in mainland China, to provide services to you, to safeguard the security of your account and the system, and to optimize your service experience, we collect information that you actively provide, authorize, or request when you register for or use our products and services, as well as information generated when you use Futubull products and services, for the purposes and in the manner described below.
1.2.1 Registration, Log-in, and Authentication
a) When you register for or log in to Futubull products or services, you may create an account with a mobile number (during which we will send a verification code to your mobile device by SMS). You may also complete your online identity information (profile picture, nickname, password). We collect this information to help you complete registration. You may optionally provide an e-mail address, gender, personal profile, or bind a third-party account to enrich your profile.
b) You may also register, log in, and use Futubull products or services with third-party accounts such as WeChat, Weibo, QQ, or Xiaomi account. By doing so, you authorize us to obtain your publicly available information (e.g., profile picture, nickname) from the third-party platform to bind with your Futubull account, enabling direct login and use of our products and services. To help you identify third-party login options, we may need to access your software installation list. Unless you explicitly choose or as required by applicable laws, we will not share this information externally or use it for purposes other than this function.
c) When you choose to log in with a verification code, we will request permission to send SMS from your device. Standard messaging rates may apply and are charged by your mobile network operator; we do not charge any SMS fees. If you refuse to send SMS, you will not be able to use verification-code log-in but may choose an alternative log-in method.
d) Through cooperation with communication operators, you may use the “one-tap log-in” feature. When you do so, the operator will, after obtaining your explicit consent via push link or similar method, transmit your mobile number to us. During this process, network permission and read-phone-state permission may be requested, and operator (third-party) SDKs will be invoked to provide you with quick log-in. Mobile numbers are important personal information; refusal will prevent use of one-tap log-in but will not affect other log-in methods or other functions.
e) If you refuse to provide any personal information, you will only be able to use “browse-only” mode, and we will not be able to provide the full basic functions of Futubull.
1.2.2 Account Management
a) When you reset the mobile number bound to your Futubull account, we will assess the security level of your account and verify your identity by sending an SMS code to your previously bound mobile number. If you do not agree, you will not be able to use this function to reset the mobile number but may continue to use other services.
b) When you use account services such as retrieving or changing passwords, unbinding, or deactivating an account, we need to verify your personal information, including mobile number, device information, security status, and account details, to protect your account security.
1.2.3 Browsing and Searching for Quote Information
a) When you use Futubull’s quote-system alerts or important-event reminders, we will request calendar permission so you can receive timely information. Denial will disable the reminder function but will not affect other services.
b) When you browse or search for quotes on Futubull, we collect information generated during access and use, such as taps, views, follows, favorites, searches, queries, and shares.
c) To allow you to claim and use relevant quote-related entitlements and services, we will use your Futubull ID and IP address for regional or account-validity identification. If you disagree, regional or account-validity judgments may be affected, which may in turn affect your ability to claim and use these entitlements and services.
d) We provide free basic quote services that meet trading needs. When you require more professional quote services, the professional provider’s compliance requirements may oblige you to provide additional personal information, which may include Futubull ID, name, contact phone, residential address and zip code, e-mail, occupation, position, or employer address. We remind you to provide such information cautiously and will obtain your separate consent before facilitating such professional quote services.
1.2.4 Account Opening and Wealth Management
a) When you access brokerage account-opening functions via Futubull, we will request camera, microphone, and location permissions. Refusal will prevent completion of the account-opening process.
b) You may choose to have the relevant brokerage directly collect the personal information required for account opening. Under applicable securities laws and brokerage rules, this includes front and back photos of your ID, a bareheaded photo, a video demonstrating real-name intent (one-way or two-way), and your mailing address, employer, occupation, and geolocation. The collection of the aforementioned information is the sole responsibility of the designated brokerage. Before submitting such information, you must carefully read and agree to the brokerage’s own information-collection rules or policies. If you disagree, you will not be able to use the account-opening function but may continue to use other services.
c) When you access bank account-opening functions via Futubull, we will request camera permission. Refusal will prevent completion of the account-opening process.
d) You may choose to have the relevant bank directly collect the personal information required for account opening. Under applicable banking laws and bank rules, this includes front and back photos of your ID, residential address, mailing address, employer and position, mobile number, and e-mail address. The collection of the aforementioned information is the sole responsibility of the designated bank. Before submitting such information, you must read and agree to the bank’s information-collection rules or policies. If you disagree, you will not be able to use the account-opening function but may continue to use other services.
e) When you access bank-transfer functions via Futubull, to enhance your experience you may enable contacts permission. If enabled, we will, according to your selection, match and display relevant contacts so you can quickly choose a payee and their contact information. If you refuse to provide contact permissions, you will not be able to use the convenient service of quickly importing payee information. The processing of such information is the sole responsibility of the designated bank. Before submitting, you must read and agree to the bank’s rules or policies. If you disagree, you will not be able to use the quick-import service but may continue to use other services.
f) In the above scenarios, to ensure functionality and security, we may request or use relevant operating-system permissions; see the “Permission Application and Usage Statement for details”.
1.2.5 Community Interaction
a) When you edit your Futubull profile picture or post ideas, columns, photos, or live streams in Futubull Community, if you choose “Take Photo” or “Record Video,” we will request camera permission; if you choose “Select from Album,” we will request photo-library permission. If you choose to save images discovered in Futubull Community to your album, we will not request photo-library permission.
b) When you apply to become a Futubull Community streamer, you must apply via verification code; we will request SMS-sending permission. Standard SMS rates may apply and are charged by your carrier; we do not charge SMS fees. Refusal will prevent you from applying but will not affect other services.
c) When you use Futubull Community live-streaming (training streams or as a streamer), we will request microphone and Bluetooth permissions.
1.2.6 Rewards Club
If you choose to use the Rewards Club service and exchange your points for physical goods, we will collect your exchange information, point balance, contact details (contact person, mailing address, and phone number), and logistics information. If you refuse, we will not be able to deliver the goods to you but other services will remain unaffected.
1.2.7 Customer Service
If you contact customer service, we may request necessary personal information for identity verification to protect your account. Within the scope of your authorization, our agents may query or verify relevant information. We will take technical and managerial measures to secure and keep your information confidential and use it only as necessary. We may also retain your contact details, communication records, and content with us, as well as other necessary information, to provide and record customer service.
1.2.8 Security and Operation
To ensure normal service use, account security, and identification of abnormal account status, we collect log information generated during your use of our services and correlate such information.
1.2.9 Copying and Sharing Information
To facilitate copying, sharing, or receiving shared information (e.g., copying Futubull ID, order number, or news text), we need local clipboard access to read whether there is text to be copied or pasted, enabling quick input and sharing. When you post comments or updates in Futubull Community, we will read and upload clipboard information so that your comments or updates can be posted; otherwise we do not upload other clipboard data to our servers.
1.2.10 Other Scenarios
We may use your device’s sensors for light detection. In low-light environments, we will prompt you to turn on the flashlight to improve the success rate of scanning QR codes. For the purpose of providing secure services, we may also use your sensors to report security parameter data.
2.1 Cookies
To make your visits easier, when you use Futubull products or services, we may use various technologies to collect and store data related to your use of our services. When you visit or revisit our services, we can recognize you and, by analyzing data, provide better services. This includes using small data files to identify you, understand your habits, save you from re-entering account details, or help determine account security. These files may be Cookies, Flash Cookie, or other local storage provided by your browser or related applications (collectively “Cookies”). We do not use Cookies for purposes other than those described in this Policy. You can manage or delete Cookies according to your preferences. For details see AboutCookies.org. You can clear all Cookies stored on your computer, and most browsers allow you to block Cookies. If you do so, certain functions that depend on cookies may be unavailable, and you may need to manually adjust settings each time you visit.
2.2 Web Beacons and Pixel Tags
In addition to Cookies, we may use web beacons, pixel tags, and similar technologies. For example, emails we send you may contain tap-through URLs that link to content on our website. If you tap the link, we track the tap to help us understand your preferences and improve customer service. Web beacons are usually transparent images embedded in websites or emails. Pixel tags in emails let us know whether an email has been opened.
2.3 Do Not Track
Many browsers offer a Do Not Track feature that sends a Do Not Track request to websites. Currently, major internet standards organizations have not established policies on how websites should respond to such requests. If your browser enables Do Not Track, we will respect your choice.
3.1 Sharing
Unless otherwise provided below or you consent to our sharing your personal information with a third party, we will not transmit your personal information to third parties. If a third party undergoes a merger, acquisition, reorganization, or sale, or for legal or other reasons, we will transfer your information to such entities so that we can continue to provide services. In such cases we will always require the third party to abide by this Privacy Policy.
We share your information only with selected third parties when reasonably necessary, including:
3.1.1 Our Affiliates
Your personal information may be shared with Futu Group affiliates, which may use your personal information only in accordance with this Privacy Policy. If the purpose of processing changes, we will seek your separate consent. Affiliates include but are not limited to Futu Network Technology (Shenzhen) Co., Ltd., Futu Securities International (Hong Kong) Limited ((located in Hong Kong, China); Futu Network Technology Limited ((located in Hong Kong, China).
3.1.2 Service Providers
Certain services are provided by service providers, which may include website hosting, data analysis, payment facilitation, IT and related infrastructure, customer service, email delivery, targeted-ad identification and delivery, mailing services, etc. We share personal information only for lawful, legitimate, necessary, specific, and explicit purposes and only to the extent necessary to provide those services. Our service providers must provide data protection equivalent to that described in this Privacy Policy and are prohibited from retaining, using, or disclosing your personal information except as necessary to provide services to us.
When you use third-party services, we may receive your personal information from and/or share your personal information with such third-party service providers, including:
a) Registering, logging in, or using Futubull with third-party accounts such as WeChat, Weibo, QQ, or Xiaomi;
b) Using the “one-tap log-in” feature;
c) Posting information or content on Futubull (forums, message boards, chat, profile pages, blogs, or any other service where you can post information or content). Content you post will be visible to anyone who can view the page or service. If you choose to share such content to other social-media accounts, your friends, other platform users, and social-media accounts will be able to access it. By using sharing features, you authorize us to facilitate the sharing you select, and you understand that the use of shared information will be governed by the social-media provider’s privacy policy.
d) The third-party SDK services we currently integrate primarily include the following types:
? Providing IM messaging functions;
? Providing free data traffic services;
? Conducting user behavior data reporting and analysis;
? Providing payment services;
? Reporting program crash information;
? Conducting performance statistics;
? Providing live streaming support functions;
? Providing browser services;
? Used for advertising statistics, monitoring, and optimization;
? Used for third-party account login;
? Used to facilitate sharing Futubull content to third-party platforms. Third-party services are operated by the relevant third parties and are subject to their own terms of service and privacy statements (other than this Privacy Policy). For details on device permissions invoked by third-party SDKs and how they collect and use your personal information, please refer to the relevant SDK’s service agreement and privacy policy.
For more information on sharing with third parties, please read the “Third-Party Information Sharing Statement”.
3.1.4 Advertising Partners
We may share trend and advertising-effectiveness reports with advertising partners to help them better understand their audiences. We do not share personal identifiers such as your name or email address unless you allow us to.
3.1.5 Government, Public Sector, Regulatory, Judicial, and Law-Enforcement Authorities
We may be legally required to disclose your information, including:
a) To comply with legal obligations or requirements such as court orders, subpoenas, or other legal processes;
b) To enforce our terms;
c) To address security or fraud issues; or
d) In emergencies involving risk of death, serious injury, or harm to children;
provided the requesting entity has valid jurisdiction to obtain your personal information.
3.2 Transfer
Except in the following circumstances, we will not proactively transfer your personal information to third parties:
a) We have obtained your explicit consent in advance;
b) In the event of a merger, acquisition, or bankruptcy liquidation involving personal information transfer, we will require the new entity to continue to be bound by this Privacy Policy, otherwise we will require it to obtain your consent again;
c) Other transfers required by law or competent authorities.
3.3 Public Disclosure
We will publicly disclose your personal information only in the following circumstances:
a) With your explicit consent;
b) As required by applicable laws, regulations, or legal processes such as court judgments, orders, or other legal procedures, or to comply with lawful mandatory requirements of government departments (including other statutorily authorized organizations);
c) To enforce relevant service agreements or this Policy, to safeguard the public interest, or to protect the personal and property safety or other legitimate rights and interests of our customers, us or our affiliates, other users, or employees, to the extent reasonably necessary.
3.4 Exceptions to Obtaining Consent in Advance for Sharing, Transfer, or Public Disclosure
a) Relating to national security or defense security;
b) Relating to public safety, public health, or significant public interest;
c) Relating to criminal investigation, prosecution, trial, or judgment execution;
d) For the protection of your or other individuals’ life, property, or other major lawful rights and interests where it is difficult to obtain your consent;
e) Personal information that you have voluntarily made public;
f) Personal information collected from legally publicly disclosed information, such as lawful news reports or government information disclosure;
g) Other circumstances provided by laws and regulations.
Please note that, in accordance with the law, the sharing or transfer of anonymized personal information that cannot be restored or used to re-identify the data subject is not considered external sharing, transfer, or public disclosure of personal information, and no separate notice or consent is required for the storage and processing of such data. By agreeing to this Policy, you authorize us to share, transfer, or publicly disclose data generated from operating the App and related products/services with other users and the public using the products and services. If you wish to restrict such sharing, transfer, or public disclosure, please contact us using the methods in Section XIV.
We employ multiple safeguards to protect your personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. Strict information-security rules and procedures are in place, and a dedicated information-security team enforces them throughout our organization.
We take all reasonable and feasible measures to ensure that only relevant personal information is collected. We retain your personal information only for as long as is necessary to achieve the purposes stated in this Policy, unless a longer retention period is required or permitted by law. When the retention period expires, we will delete or anonymize your personal information within a reasonable time, except where otherwise stipulated by applicable laws and regulations.
The Internet is not an absolutely secure environment. Emails, instant messages, and communications with other Futubull users are not encrypted; we strongly recommend that you do not transmit personal information through such channels.
We maintain an incident-response plan. In the event of a personal-data breach, we will activate the plan to contain the incident and will promptly notify you via email, letter, telephone, push notification, or other reasonable and effective means. If individual notice is not feasible, we will issue a public announcement. While no Internet transmission is 100 % secure, we will endeavor to ensure the security of your information.
You can help protect your account by never disclosing your log-in password or account details to anyone (unless formally authorized). We also recommend that you do not use Futubull products or services on any device or operating system that has been modified outside the manufacturer’s permitted or warranted scope (e.g., a “jail-broken” device); doing so may increase the risk of personal-data leakage.
We are not responsible for security breaches caused by third parties accessing your personal information due to your failure to maintain its confidentiality. Despite the above, if any other internet user accesses your account without authorization or if any other security vulnerabilities occur, you should immediately notify us. Your cooperation will help us protect the confidentiality of your personal information.
5.1 In accordance with applicable laws and regulations, personal information collected within the territory of the People’s Republic of China is stored within China and is strictly kept confidential. In the limited circumstances where transfer to an overseas entity is necessary, we will comply with relevant laws, administrative regulations, and regulatory requirements, and we will require the overseas recipient to keep your personal information confidential through contracts, on-site audits, or other effective measures.
5.2 In general, we retain your personal information only for the shortest period necessary to achieve the purposes stated in this Policy, unless you separately agree to an extended retention period or another legally permissible exception applies. We may extend the retention period when required by law in the following circumstances:
a) To comply with applicable laws and regulations;
b) To comply with court judgments, orders, or other legal processes;
c) To comply with requests from relevant government authorities or statutorily authorized organizations;
d) To enforce relevant service agreements or this Policy, to safeguard the public interest, or to protect the personal and property safety or other lawful rights and interests of our customers, us or our affiliates, other users, or employees, to the extent reasonably necessary.
6.1 About Personalized Content Service
a) We will inform you—via this Policy, real-time notices, or other means—of the user information collected for Personalized Content, how user feedback is handled, and how you can control such recommendations.
b) We collect your on-service behavior (taps, follows, favorites, searches, browsing, sharing, comments, likes, feedback, session duration) and device information to analyze and compute Personalized Content, and we will continuously optimize the recommendation model based on your real-time feedback.
c) Our Personalized Content mainly include information recommendations, community-content recommendations, and advertising recommendations. To safeguard your right to know the basic principles, purposes, and main operating mechanisms of our algorithmic recommendations, and to safeguard your right of choice, you may tap here to view the “Futubull Content-Recommendation Algorithm Principles and Information-Processing Statement”.
6.2 Controlling and Managing Personalized Content
a) You may turn Personalized Content on or off via “Me” > “Settings” > “Privacy” > “Personalized Content”. When turned off, you will no longer receive Personalized Content.
b) If you are not interested in an ad, you may tap “Skip.” If you are not interested in recommended content or wish to reduce certain types of recommendations, you may tap “Not Interested,” and we will adjust our strategy based on your feedback. We also provide a “Feedback” entry for your comments and suggestions.
c) Self-subscription: In the “Following” channel, content is displayed according to accounts you have actively followed; you may follow or unfollow at any time.
d) When no recommended content interests you, you may enter keywords in the search bar and read the search results.
During your use of Futubull, you may access, correct, or delete your personal information, withdraw consent to the use of your personal information, or cancel your account. We have provided convenient in-app settings; instructions are set out below. Complaint, report, and feedback channels are also available, and your comments will be handled promptly. Note that settings may differ across operating systems and app versions; the instructions below are for reference only.
7.1 Accessing Personal Information
7.1.1 Accessing Profile Picture, Nickname, Futubull ID, QR Code, Gender, and Bio:
a) Open Futubull and tap “Me”;
b) Tap “Settings”;
c) Tap “Futubull Account”;
d) View the information.
7.1.2 Accessing Mobile Number, Email, Third-Party Account Binding, Login Device Management, Login History, and Login Password:
a) Open Futubull and tap “Me”;
b) Tap “Settings”;
c) Tap “Password & Security”;
d) View the information.
7.1.3 Accessing Futubull Community Posts, Columns, and Notes:
a) Open Futubull and tap “Me”;
b) Tap your profile picture;
c) Access your personal homepage to view the information.
7.1.4 Accessing Contact Blocklist:
a) Open Futubull and tap “Me”;
b) Tap “Settings”;
c) Tap “Community”;
d) Tap “Blocklist” to view.
7.1.5 Accessing Followings, Followers, and Visitors History:
a) Open Futubull and tap “Me”;
b) Tap your profile picture;
c) Access your personal homepage to view.
7.2 Deleting Personal Information
7.2.1 Deleting All One-on-One Chat Records:
a) Open Futubull and tap “Me”;
b) Tap “Messages” in the top right corner;
c) Swipe to trigger the delete button.
7.2.2 Deleting Group Chat Records:
a) Open Futubull and tap “Me”;
b) Tap “Messages” in the top right corner;
c) Swipe to trigger the delete button.
7.2.3 Deleting Specific Chat Records:
a) Open Futubull and tap “Chats”;
b) Touch and hold the message you wish to delete;
c) Select “Delete” to remove the message.
7.2.4 Deleting Futubull Community Posts, Columns, or Notes:
a) Open Futubull and tap “Me”;
b) Tap your profile picture;
c) Access your personal homepage;
d) Tap the three dots menu in the bottom right corner of the content you wish to delete;
e) Tap “Remove” to remove the content.
7.3 Correcting Personal Information
7.3.1 Updating Profile Picture, Nickname, Gender, or Bio:
a) Open Futubull and tap “My Profile”;
b) Tap “Settings”;
c) Tap “Futubull Account”;
d) Make the necessary corrections.
7.3.2 Updating Mobile Number, Email, or Login Password:
a) Open Futubull and tap “My Profile”;
b) Tap “Settings”;
c) Tap “Passwords & Security”;
d) Make the necessary corrections.
7.4 Disabling Push Notifications
7.4.1 Disabling Stock News Update Red Dot Alerts or News Notifications:
a) Open Futubull and tap “Me”;
b) Tap “Settings”;
c) Tap “Notifications”;
d) Under “Notification Red Dot,” tap “News Updates” and disable “News Update Prompt” to turn off red dot alerts for stock news updates;
e) Under “New Message Notifications,” tap “Push Notifications” and disable the “Push Switch” to turn off new news notifications.
7.4.2 Disabling Follow Updates, Futubull Community Column Updates, Stock Comment Updates, Chat Message Reminders, or Futubull Community Push Notifications:
a) Open Futubull and tap “Me”;
b) Tap “Settings”;
c) Tap “Community”;
d) Under “Notification Red Dot” and disable “Follow Update Reminder” to turn off related notifications;
e) Under “Notification Red Dot” and disable “Columns Update Prompt” to turn off related notifications;
f) Under “Notification Red Dot” and disable “Comment Update” to turn off related notifications;
g) Under “Notification Red Dot” and disable “Live Notifications” to turn off related notifications;
h) Under “Notifications,” tap “Community" and disable options such as “Likes”, “Comments”, “Mentions”, “New Followers”, “Updates From Topics You Follow”, or "Updates From Favorites" to turn off related notifications as needed.
7.5 Managing Camera, Photo Album, Microphone, and Calendar System Permissions
7.5.1 Permission Usage Scenarios:
a) Camera: Used for scanning, taking photos, facial recognition, and video recording;
b) Microphone: Used for live streaming services;
c) Photo Album: Used for changing profile pictures, chatting, and sending images in Futubull Community;
d) Calendar: Used for reminders about followed schedules.
7.5.2 Withdrawing Consent for Use:
a) Open Futubull and tap “Me”;
b) Tap “Settings”;
c) Tap “Privacy”;
d) Tap “Manage Permissions”;
e) Select the authorization you wish to revoke.
7.6 Account Deletion
7.6.1 Deleting Your Futubull Account:
a) Open Futubull and tap “Me”;
b) Tap “Settings”;
c) Tap “Futubull Account”;
d) Tap “Delete Account”;
e) Carefully read the “Risk Warning” displayed in the pop-up and check “I have read and understood the above risk warning”;
f) Tap “Next”;
g) After verifying your information, tap “Next”;
h) Select the reason for deleting your registered account, optionally provide additional suggestions or feedback, and tap “Submit”;
i) Select “Confirm” to finalize the deletion request, or select “Cancel Deletion” to withdraw the request.
Note: After you delete your Futubull account, we will retain your relevant information as required by laws such as the Cybersecurity Law of the People’s Republic of China. Beyond the legally mandated retention period, we will delete or anonymize your personal information.
7.7 Complaints, Reports, and Feedback
7.7.1 Reporting Fraudulent Content:
a) Open Futubull and tap “Me”;
b) Tap “Anti-Fraud”;
c) Select “Report Calls”, “Report Messages”, “Report WeChat”, or “Other” to file a complaint.
7.7.2 Feature Suggestions and Feedback:
a) Open Futubull and tap “Me”;
b) Tap “Settings”;
c) Tap “App Feedback”, fill in relevant suggestions and/or upload relevant screenshots;
d) Tap “Continue” in the top right corner and select the category of the issue;
e) Tap “Submit”.
7.8 Privacy Function Settings
7.8.1 Setting Whether Friend Requests Require Verification:
a) Open Futubull and tap “Me”;
b) Tap “Settings”;
c) Tap “Chats”;
d) Tap “Add Friends”;
e) Choose whether to enable “Confirm Friend Requests” to make changes.
7.8.2 Setting Whether Others Can Add You to Favorites or Follow the Enterprise Page When Watchlist the Stock:
a) Open Futubull and tap “Me”;
b) Tap “Settings”;
c) Tap “Community”;
d) Tap “Interaction Settings”;
e) Choose whether to enable “Disallow Adding me to Favorites” or “Follow the Enterprise Page when watchlist the stock” to make changes.
7.8.3 Setting Whether Others Can View Your Visitors:
a) Open Futubull and tap “Me”;
b) Tap “Settings”;
c) Tap “Community”;
d) Tap “Disallow Viewing My Visitors".
7.8.4 Setting the Visibility Scope of Content Posted in Futubull Community:
a) Open Futubull and tap “Futubull Community”;
b) Tap “Post”;
c) Tap “Everyone”;
d) Select the desired visibility scope.
7.9 Managing Pop-Up Advertisements
7.9.1 Pop-Up Push Notification Description:
a) We may push advertisements to you in the form of pop-ups on the app’s homepage, with a maximum of one pop-up advertisement per hour.
7.9.2 Closing Pop-Up Advertisements:
a) Tap “Close” on any pop-up advertisement to dismiss it.
We attach great importance to protecting minors’ personal information. Pursuant to applicable laws and regulations, if you are under 18, you must obtain prior consent from your parent or legal guardian before using our services. You should ask your parent or guardian to read this Policy carefully and only submit your personal information after they have given consent. We also recommend that you use our services under their guidance. Otherwise, you must immediately stop submitting information or using our services and promptly notify us so that we can take effective measures. We will use or disclose a minor’s information only when permitted by law, explicitly consented to by a parent or guardian, or necessary to protect the minor’s rights and interests. If you are a parent or guardian and have questions about personal information relating to a minor under your guardianship, please contact us using the methods provided in Section I or XIV of this Policy.
As a general principle, personal information that we collect and generate in the course of operating the App and related products/services within the People’s Republic of China will be stored inside China, except where cross-border transfer is permitted under applicable law. Because we provide products and services through resources and servers located around the world, this means that—after we have obtained your separate consent—your personal information may be transferred to, or accessed from, the country or region in which you use our products or services. Such jurisdictions may have different, or even no, data-protection laws. If, for operational or management reasons, we subsequently need to transfer your personal information collected and processed under this Policy outside China (including making it accessible to other jurisdictions), we will, before any transfer, strictly fulfill all statutory prerequisites and legal obligations required by laws and regulations and regulatory authorities. These include, but are not limited to, informing you of the overseas recipient’s name and contact details, the purpose and method of the transfer, the categories of personal information involved, the manner and procedure by which you may exercise your rights against the overseas recipient, and obtaining your explicit, separate consent. Where such jurisdictions provide a lower level of data protection, we will ensure that your personal information receives protection equivalent to that afforded within China—for example, by requesting your consent to the cross-border transfer or by implementing security measures such as pseudonymization before the transfer.
When you visit the service platforms or pages of international brokers or third parties to obtain their products or services, those international brokers or third parties may themselves provide products or services via global resources and servers. If you wish to obtain such products or services, you may be required, in accordance with the requirements of those products or services and their privacy policies, to provide relevant information directly to the overseas broker or third party. Please carefully review the privacy policies or similar documents of such products or services, assess the risks, and decide for yourself whether to accept or use those products or services or to provide information to the international broker or third party. Products or services provided by international brokers or third parties are not governed by this Privacy Policy.
10.1 While you use our services, we may send you emails, SMS messages, in-app notices, or push notifications. You can opt out by following the unsubscribe instructions on your device. Unless otherwise agreed herein, we will not sell or share your name or mobile number with third parties for promotional purposes.
10.2 We may issue service-related announcements when necessary (for example, when a service is suspended for maintenance). You may not be able to opt out of these non-promotional, service-related announcements.
Through our services, you may share information with friends, family, and other users—for example, by posting text or photos in Futubull Community. You can control the scope of what you share via the privacy settings in our services and can delete publicly shared information in accordance with the guidance we provide. Please note, however, that such information may be independently retained by other users or by unaffiliated third parties beyond our control.
To fully protect your lawful rights and to keep you informed of the latest developments in our personal-data protection practices, we will publish updated versions of this Policy in the mobile application (path: Me → Settings → Privacy → Privacy Policy). We will update this Policy in a timely manner whenever required by law, whenever our business changes, or whenever necessary to ensure compliance. If any update materially diminishes your rights under this Policy, we will highlight the changes on this page and will also notify you via our official website, in-app messages, or other appropriate means. If the update involves changes to the purposes or methods of processing, or to the categories of personal information processed, we will obtain your consent again.
13.1 Unless we explicitly state that a service is subject to a separately formulated privacy policy or terms, this Policy applies to all services provided by companies under the Futu Group. However, certain services may have specific privacy guidelines/statements as needed. In case of any inconsistency between this Policy and the specific privacy guidelines/statements for a particular service, the specific guidelines/statements shall prevail.
13.2 Headings in this Policy are provided for convenience of reading only and do not affect the interpretation of any provision.
If you have any questions, comments, or suggestions regarding this Policy or the processing of your data, please contact us by telephone or email:
Shenzhen Futu Network Technology Co., Ltd.
Department: Futu Data & Personal Information Protection Center
Customer Service: +86 400 000 1188
Address: 25F, Building D1, Kexing Science Park, Nanshan District, Shenzhen 518000, China
Email: privacy@futunn.com
Normally we will send our response no later than fifteen working days after we receive your message.
This Privacy Policy is originally drafted in Chinese. Any English translation is provided solely for reference. In the event of any discrepancy or inconsistency between the Chinese original and any translation, the Chinese version shall prevail and be deemed the sole legally binding instrument.
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